The Total Economic Impact of ServiceNow Field Service Management

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ServiceNow Field Service Management (FSM) addresses the challenges companies face when managing field service processes manually or through disparate software solutions. These issues, such as siloed operations, unmet KPIs and rising costs, are resolved by ServiceNow FSM’s real-time visibility, streamlined routing and automation. This leads to significant time savings and improved case management with augmented reality and AI features. According to the Forrester Consulting Total Economic Impact™ (TEI) study commissioned by ServiceNow, adopting ServiceNow FSM not only rationalised field service infrastructure and enhanced data visibility, but also boosted customer and employee satisfaction. With flexibility and seamless integration, ServiceNow FSM is found to be an impactful solution for its customers.

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