Consulting demand is at an all-time high as businesses look to incorporate new technologies and address workforce needs. In this report, learn how your firm compares to industry peers...
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™)...
The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have...
When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary Work-From-Home (WFH) collaboration solutions that could help them maintain business continuity...
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact...
Of the customer service and CX leaders RingCentral and Benchmark Portal surveyed, 55.9% of them cited “increased workload” as the main contributor to employee...
With UCaaS platforms accelerating innovation and sharing in productivity resources like chat, voice, and video collaboration, it’s crucial for organizations to scrutinize how their...