ICMI State of AI in the CC

The State of AI in the Contact Center

Join the 75% of contact centers investing in AI this year

How AI is used in the contact center is changing at an incredible speed. ICMI recently surveyed the contact center community in the executive report, “The State of AI in the Contact Center,” to provide a snapshot in time as AI-powered contact center tools emerge from their early, experimental status and take an increasingly central role across all areas of contact center operations.

Get exclusive data that addresses critical topics such as:

  • The primary areas of concern regarding AI in the contact center
  • The top CX initiatives contact center leaders hope to address using AI
  • The kind of AI investments being made by contact center leaders
  • The challenges contact centers face in uncovering data insights.

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