exclusive
content

On Demand Webinar

AI and Human Connection: Striking the Perfect Balance in Customer Service

As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection altogether.

Hear from RingCentral’s John Finch and CX mastermind Shep Hyken for an intuitive discussion, where you’ll learn:

  • Insights illustrating customer and agent perspectives on the rise of AI and what it means for CX teams
  • Strategies for how AI tools can enhance the quality and efficiency of agent and customer interactions
  • Techniques for integrating AI into customer experiences while maintaining a human touch

Featured Speakers: 

John Finch

Vice President of Product Marketing, AI Customer Engagement RingCentral

Shep Hyken

Customer Service/CX Expert NYT & WSJ Bestselling Author

On Demand Webinar

Tags

OnlineGrowth MarketingTips SuccessStrategies DigitalMarketing MarketingNow

Share with friends

Other webinars

On Demand Webinar Watch Now If you can’t measure it, you can’t improve it. Check out this on-demand product talk to learn how you can make the most out of

On Demand Webinar Watch Now On Demand Webinar Watch Now Tags OnlineGrowth MarketingTips SuccessStrategies DigitalMarketing MarketingNow Workday Share with friends Other webinars

On Demand Webinar Watch Now There are approximately 2.7 billion frontline workers globally, which is more than twice the number of desk-based workers. But nevertheless, they have been largely left

On Demand Webinar Watch Now When an important executive meeting started having technical issues, the team at Tokio Marine was able to leverage Nexthink to remedy the issue in minutes.