Swisslog made a smart move by tapping Colman Roche for Vice President of Customer Service Account Management. This highlights their commitment to boosting customer experience and fostering long-term relationships, which will amp up their service quality.
In this new gig, Roche will zero in on ramping up service delivery throughout the system’s lifecycle. Plus, he’ll help customers get maximum value from their ops, so everyone wins. Plus, he’ll back growth in both warehouse automation and software. With over 30 years in supply chain and automation, Colman brings loads of experience. He led several projects on automation and software rollouts. Also, Colman improved processes and made ops way more efficient.
“Colman’s appointment reflects our continued focus on strengthening the customer experience as a core part of our growth strategy. His leadership brings a thoughtful, long‑term approach to the customer that supports stronger partnerships and helps partners achieve sustained operational improvements,” said Mike Barker, President and CEO of Swisslog Americas.
Driving Growth Through Leadership and Industry Expertise
Colman joined Swisslog in 2019 as Vice President of Sales and Consulting, and he helped expand their e-grocery fulfillment strategy. Then, he became the Vice President of AutoStore Sales in the Americas, driving commercial growth across different industries. He was focused on enhancing productivity, inventory density, and operational flexibility. Thus, his experience bolsters Swisslog’s service offerings. This appointment shows the company’s dedication to innovation, customer satisfaction, and excellence in the supply chain.
Colman has a proven track record of leading customer‑focused teams and raising the bar for service delivery across the organization. His hands‑on leadership style and customer-first approach will help ensure our partners receive the level of support needed to maximize the return on their investment,” said Bill Stenger, Senior Vice President of Sales, Swisslog Americas.
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Source: PRNewswire
