NiCE has appointed Arun Chandra as Chief Operating Officer (COO). This new role is effective as of December 1, 2025. Chandra will lead the firm’s new Global Customer Operations division. In fact, this key move will improve operational excellence. It also aligns with NiCE’s AI-first customer experience strategy. The tech company is a leading provider of AI-powered CX platforms. Chandra brings decades of senior leadership experience. His resume includes top roles at Disney, Meta, and HPE. He is known for driving transformative growth globally.
Scaling Global Operations
Chandra will report directly to CEO Scott Russell. He also secured a seat on the Executive Leadership Team. The CEO stated that Chandra strengthens NiCE’s operational foundation. He will accelerate the AI-first vision for the company. Chandra’s unique skills combine technological depth with strategic clarity. Therefore, he is perfectly positioned to scale the business globally. His previous work is highly relevant. At Disney, he modernized their streaming business CX. This included leading the customer experience function. That streaming business serves over 195 million subscribers. He deployed advanced AI and automation there. This work strengthened loyalty and reduced friction for customers.
Leading Customer Success
As Chief Operating Officer, Chandra will oversee a unified division. This integrated group is Global Customer Operations. Furthermore, this division includes core business enablers. These areas cover Partners, CX Customer Success, and Marketing. They also include IT and Global Business Operations. Chandra said he is thrilled to join NiCE and believes NiCE’s commitment to excellence is unmatched. He has a deep understanding of the company’s impact. Chandra looks forward to scaling global operations and he will also deepen key partnerships. NiCE continues to redefine CX outcomes through AI. This appointment of a strong Chief Operating Officer supports their growth. This move unites intelligent automation with human empathy.
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Source: Businesswire
