Operational Technology Management
November 14, 2024
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The Forrester Wave™: Customer Service Solutions, Q1 2024
As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service Solutions, Q1 2024. Read this unbiased, third-party evaluation of vendors to see how you can equip agents with real-time information and intelligent guidance, while orchestrating the entire customer lifecycle, on a single platform.
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