Redefine what’s possible in customer service automation. Join our series to learn how CXone Mpower orchestrates AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals—lower costs and higher satisfaction on a massive scale.

Day 1: How to Build a Foundation for AI-Powered Service 
Available to view on demand

In an era when customer expectations are skyrocketing and operational pressures are intensifying, traditional approaches to customer service aren’t holding up. Join Robin Gareiss, CEO and principal analyst of Metrigy, along with Andy Traba, vice president product marketing at NICE, to learn why organizations must shift their thinking from reactive to proactive service, integrating front and back-office operations with an AI hyper-platform.

Get one step ahead with their expertise, including:

• Challenges with today’s siloed service operations
• Trends driving the need for integrated, AI-powered customer service
• The shift from reactive to proactive service delivery

Speakers:

Robin Gareiss CEO and Principal Analyst, Metrigy
Andy Traba Vice President of Product Marketing, NICE

Day 2: The Big CX Picture: Aligning People, Processes, and AI
Available to view on demand

Discover how aligning your entire organization, from sales and marketing to support, on a single AI hyper-platform can accelerate results. Join Liz Miller, vice president and principal analyst at Constellation Research, and Tamsin Dollin, director of product marketing at NICE, as they explore the importance of leveraging both human and AI agents to deliver consistent, personalized service experiences.

Find out how NICE CXone Mpower aligns:

• The expanded scope of customer service beyond the contact center
• The power of human-AI collaboration to enhance the service quality
• The strategic role of unified knowledge across the organization

Speakers:

Liz Miller Vice President and Principal Analyst, Constellation Research
Tamsin Dollin Director of Product Marketing, NICE