ResultsCX officially appointed Gautam Thakkar as the new Customer Experience Management CEO today. Additionally, Thakkar joins the company’s Board of Directors. This move comes as the firm expands its global reach. Specifically, ResultsCX serves major Fortune 100 and FTSE 250 organizations. Thakkar brings over thirty years of global leadership experience.
Furthermore, he has a proven track record of scaling technology-enabled operations. Previously, he served as a founding leader and CEO of Infosys BPM. He helped enterprises modernize outsourcing strategies through automation and analytics. More recently, he led a massive multiyear transformation at Unifi Aviation. Consequently, revenue scaled nearly fourfold during his five-year tenure there.
“Over the past several years, ResultsCX has achieved strong growth, expanded into EMEA, strengthened its position in core verticals, and built a deeper global delivery footprint across nearshore and offshore locations,” said Sanjay Jalona, Chairman of the ResultsCX Board. “We thank Rajesh Subramaniam for his leadership and the contributions he has made in advancing the company’s capabilities and global reach. As AI and automation reshape customer engagement, ResultsCX is well positioned for its next phase of growth. Gautam’s track record leading large-scale, technology-enabled services organizations brings the operational rigor, digital orientation, and execution focus needed to drive the company’s continued expansion and value creation.”
Meanwhile, the company thanked Rajesh Subramaniam for his past leadership contributions. Currently, ResultsCX operates across several nearshore and offshore locations. Thakkar aims to embed AI into scalable operating models. Notably, he believes digital capabilities are central to driving performance.
“I’m excited to join ResultsCX at a pivotal moment for the customer experience industry,” said Gautam Thakkar. “As enterprises reimagine how customer engagement is designed and delivered, AI and digital capabilities are increasingly central to driving performance and efficiency. The opportunity is to embed AI thoughtfully into scalable operating models that deliver measurable outcomes. ResultsCX has built a strong global foundation across its people, platforms, and delivery network, and I look forward to partnering with the team to accelerate innovation and help clients leverage AI to drive sustained, meaningful business impact.”
Finally, Thakkar will partner with the global team to accelerate innovation. Ultimately, this leadership change focuses on driving sustained business impact.
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Source: Businesswire
