As of 2024, 78% of Europe, Middle East and Africa (EMEA) consumers say they are less loyal to brands now than they were two years ago.
Customer expectations are evolving, with 70% of EMEA consumers saying they would like to see all brands offering full 24/7 customer service become standard practice by 2030.
That being said, organisations can still drive long-lasting customer relationships with the right strategy. To find out what that looks like, we asked 15,000 customers across EMEA what they want from a standout experience.
Delve into the full Consumer Voice Report for 2024 to learn:
Download the full report and learn how your organisation can tackle the brand loyalty crisis moving forward.
Don’t miss out on updates and valuable content!
Contact Us | About | Privacy Policy
©2024 CXO Insiders or its affiliates – All rights reserved.
We are a global marketing support and inside sales company that enhances business performance of B2B organizations through data, quality and lead generation solutions. We mobilize your sales by building precise prospect database and technology marketing services, tailored to maximize your customer engagement opportunities.