One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. But those interactions won’t happen at all if your organisation fails to live up to customers’ expectations—and these expectations are constantly evolving and expanding. In today’s environment, you need a 360-degree view of customer interactions to enable your team to deliver the seamless, self-directed and memorable experiences customers crave.
Aktie:
Facebook
Twitter
LinkedIn
Weitere Beiträge
변화의 주역: 기술 리더가 고객 및 직원 경험 이니셔티브의 핵심 조력자가 되는 방법
October 18, 2024
디지털 혁신을 다시 궤도에 올리는 4가지 방법
October 18, 2024
The Business Value of Oracle Cloud Infrastructure (OCI)
October 15, 2024