...

On Demand Webinar

AI and Human Connection: Striking the Perfect Balance in Customer Service

As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection altogether.

Hear from RingCentral’s John Finch and CX mastermind Shep Hyken for an intuitive discussion, where you’ll learn:

  • Insights illustrating customer and agent perspectives on the rise of AI and what it means for CX teams
  • Strategies for how AI tools can enhance the quality and efficiency of agent and customer interactions
  • Techniques for integrating AI into customer experiences while maintaining a human touch

Featured Speakers: 

John Finch

Vice President of Product Marketing, AI Customer Engagement RingCentral

Shep Hyken

Customer Service/CX Expert NYT & WSJ Bestselling Author

On Demand Webinar

Tags

OnlineGrowth MarketingTips SuccessStrategies DigitalMarketing MarketingNow

Share with friends

Other webinars

On Demand Webinar Watch Now Join Submittable for a discussion on maximizing employee engagement through Employee Resource Groups (ERGs) On Demand Webinar Watch Now Tags OnlineGrowth MarketingTips SuccessStrategies DigitalMarketing MarketingNow

On Demand Webinar Watch Now Cybersecurity has never been more important. Bad actors are constantly on the lookout for vulnerabilities & ways to exploit high-interest sales & registrations. Discover how

On Demand Webinar Watch Now Flexible work arrangements have empowered employees and redefined how work gets done, but they’ve also created entirely new vulnerabilities that legacy security tools can’t address.

On Demand Webinar Watch Now Are you making the most of your scheduled waiting rooms? This tool can be essential for managing high-traffic events like product launches and flash sales.