Autonomous CX provider Emplifi today appointed Omer Sharon as Chief Product & Technology Officer. In this executive role, Sharon will lead global product development to modernize modern Customer Experience operations. Specifically, he will oversee Product Management, Engineering, AI & Data, Architecture, DevOps, Security, and Design divisions. Consequently, his appointment directly advances Emplifi’s mission to deliver intelligent, AI-first digital engagement tools. Furthermore, integrating advanced artificial intelligence enhances every stage of the consumer engagement journey.
Scaling Autonomous CX Innovation and AI Capabilities
Additionally, Sharon brings over twenty years of software industry experience scaling high-performing enterprise product organizations. Previously, he spent a decade at Emarsys, expanding its engagement architecture prior to its acquisition by SAP.Most recently, he has advised technology companies on how to upgrade operational frameworks and infuse AI capabilities. Sharon will now accelerate the development of agentic tools across marketing, commerce and service teams. Intelligent automation enables brands to deliver a seamless Customer Experience and enhance workforce productivity.
Moreover, this appointment reinforces Emplifi’s commitment to evolving its core autonomous platform, Emplifi Fuel. Therefore, unifying customer data and machine learning allows enterprises to elevate overall Customer Experience strategies. Ultimately, Sharon’s technical strategy empowers global businesses to optimize operational speed and lower friction. As a result, enterprise organizations convert everyday digital interactions into measurable business value. Thus, Emplifi continues establishing new benchmarks across the enterprise software sector.
Ohad Hecht, CEO of Emplifi, highlighted the strategic timing of this executive appointment:
“Omer joins Emplifi at a pivotal moment, not only for our company, but for the customer engagement industry. The next generation of customer engagement won’t be powered by disconnected AI tools; it will be driven by intelligent orchestration across the entire customer journey. That’s the vision behind Emplifi Fuel and our Autonomous Customer Experience platform. Omer’s experience building AI-first products and leading global technology organizations will help us accelerate that vision, empowering brands to operate faster, engage customers more intelligently, and achieve better business outcomes.”
Omer Sharon, Chief Product & Technology Officer at Emplifi, emphasized his commitment to platform innovation:
“I’m excited to join Emplifi at such a pivotal moment in the evolution of customer experience. AI is allowing us to rethink not only how software is built, but how brands create value for their customers. My focus will be on building products that customers love to use, accelerating innovation through AI, and creating even stronger connections between our product teams and the customers we serve. By combining deep customer insight with intelligent automation, we have an incredible opportunity to help brands deliver more connected, personalized, and impactful experiences at scale.”
For more stories on executive leadership and business innovations, explore our CXO Insiders for the latest updates.
News Source: PRNewswire.com
