Synchrony announced Synchrony Executive Leadership Changes across its Digital platform and Technology and Operations organizations. The Synchrony Executive Leadership Changes support the company’s long-term innovation strategy. Additionally, the appointments strengthen leadership across digital banking, artificial intelligence, and customer experience initiatives.
Carol Juel has been appointed Executive Vice President and Chief Executive Officer of Synchrony’s Digital platform. She will report to Brian Doubles, President and Chief Executive Officer of Synchrony. Juel succeeds Bart Schaller, who plans to retire after a 35-year career with the company. Previously, Juel served as Executive Vice President and Chief Technology and Operating Officer. She led the Technology and Operations organizations while modernizing platforms and customer experiences. In her new role, she will advance innovation and consumer financing for digital-first partners, including Amazon, PayPal, Venmo, and Verizon.
“Bart has been an extraordinary leader for our company, and we’re grateful for his lasting contributions,” said Doubles. “Carol is the right leader to build on that foundation by leading our Digital platform. She brings a digital-first mindset as well as deep technology and innovation experience to help us deliver even more for our partners and customers.”
Technology Leaders Take Expanded Responsibilities
Synchrony also promoted Florin Arghirescu to Executive Vice President and Chief Technology Officer. He will oversee enterprise technology strategy, AI initiatives, engineering, and platform capabilities. Arghirescu brings more than 25 years of leadership experience in technology and product development. Meanwhile, DJ Casto will become Executive Vice President, Chief People and Operations Officer. He will continue leading Human Resources while adding responsibility for operations, servicing, collections, and customer care.
“Florin has the technical depth and enterprise perspective to accelerate our AI momentum and advance our technology strategy, and DJ has a proven track record developing talent and leading large teams that support customers every day,” Doubles added. “Together, they will help us scale innovation and strengthen the capabilities and culture that make Synchrony a great place to work.
“As a company that helps power financial flexibility and access for millions of Americans and their families, Synchrony plays an important role in everyday lives and the broader economy,” Doubles said. “These leaders will help us continue delivering for our partners and customers, accelerate AI adoption, advance emerging areas like agentic commerce, and build the talent and platforms that will drive our next phase of growth and value for our stakeholders.”
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Source: PRNewswire
