On Demand Webinar
As artificial intelligence (AI) technology weaves itself into the fabric of the customer experience (CX) industry, teams are questioning how to leverage new AI tools in a way that doesn’t eliminate human connection altogether.
Hear from RingCentral’s John Finch and CX mastermind Shep Hyken for an intuitive discussion, where you’ll learn:
Vice President of Product Marketing, AI Customer Engagement RingCentral
Customer Service/CX Expert NYT & WSJ Bestselling Author
On Demand Webinar
On Demand Webinar Watch Now Customer service shouldn’t feel like a constant struggle—for agents or customers. When frustration takes over, relationships suffer, and loyalty is lost. So how do you
On Demand Webinar Watch Now Frontline workers frequently lack robust communication and collaboration tools, affecting the quality of their work. To curb high turnover rates in organizations, it’s crucial to
On Demand Webinar Watch Now Healthcare providers have reached a communications tipping point. Outdated phone systems and siloed internal coordination tools aren’t built to support connected, patient-centered experiences. Providers need
On Demand Webinar Watch Now Product drops and brand collaborations have taken over online retail. And with giants like Nike, IKEA, and Levi’s leading the charge, understanding the marketing psychology