Exclusive Content:

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in...

Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process, creating an urgent need for companies to accommodate their customers with quick and effective interaction options. Since customers expect instant gratification, digital transformation is imperative for brands to stay competitive.

However, self-service channels often lack the technologies needed to meet customers where they want in the digital world. Only 18% of customers rate digital/self-service CX as features they would promote, which is much lower than how they rated robotics (41.2%) and artificial intelligence (AI) (34.8%). Many of today’s self-service solutions are not meeting customer expectations because of limited capabilities, misunderstood or misdirected inquiries, and absent personalization.

Download Reimagining the Power of Self-Service How to Deliver CX to the Digital Doorstep Whitepaper

reimagining-the-power-of-self-service-how-to-deliver-cx-to-the-digital-doorstep-6666666

By submitting this form, you’re providing consent for CXOinsiders to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information. Please check our privacy policy to see how we protect and manage your submitted data.

Newsletter

spot_img
spot_img
spot_img
spot_img
spot_img
spot_img

Don't miss

What to Look for in a UCaaS Provider

When COVID-19 first struck, many organizations rushed to deploy...

The path to experience driven commerce

Three milestones to better experiences. There is no more business...

Account-Based Marketing (ABM) and more.

ABM requires a deep understanding of the companies you...
spot_img
spot_img
spot_img

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to become the default choice for customers who need an Enterprise grade, turnkey service development platform,...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the default choice for customers who need an application platform, built on Kubernetes and Containers, running...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in the midst of profound change. An ongoing global pandemic, extreme weather, economic and market challenges......
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.