Exclusive Content:

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in...

The Innovator’s Guide to the Digital-first Contact Center

The digital customer service universe is evolving rapidly.

Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is growing very rapidly. Mobile Apps, while tightly tied to mainstream adoption of smartphones, have been around for a while and are gaining traction, even though contact center support has been lagging behind consumer adoption.

While 1st Gen channels are “alive and well”, with chat currently having the highest growth rate of all contact center channels, customers today are rapidly moving beyond those first-generation channels.

Next generation digital channels include social platforms such as Facebook, LinkedIn, Twitter, etc. as well as advanced messaging like WhatsApp, WeChat, Facebook Messenger, Apple Business Chat and many others. Social and messaging are well on their way to become mainstream contact center channels.

Download The Innovator’s Guide to the Digital-first Contact Center Whitepaper

The Innovator’s Guide to the Digital-first Contact Center-8888888888

Newsletter

spot_img
spot_img
spot_img
spot_img
spot_img
spot_img

Don't miss

What to Look for in a UCaaS Provider

When COVID-19 first struck, many organizations rushed to deploy...

The path to experience driven commerce

Three milestones to better experiences. There is no more business...

Account-Based Marketing (ABM) and more.

ABM requires a deep understanding of the companies you...
spot_img
spot_img
spot_img

Red Hat OpenShift Service on AWS (ROSA)

Red Hat OpenShift on AWS (ROSA) has grown to become the default choice for customers who need an Enterprise grade, turnkey service development platform,...

Red Hat OpenShift – Azure Red Hat OpenShift

Azure Red Hat OpenShift has grown to become the default choice for customers who need an application platform, built on Kubernetes and Containers, running...

Workflow Quarterly: Leadership Lessons for Uncertain Times

It’s hard to deny that our world is in the midst of profound change. An ongoing global pandemic, extreme weather, economic and market challenges......
Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.