Exclusive Content:

10 Reasons to Consider Marketing Automation

10 Reasons to Consider Marketing Automation Being a successful marketer...

Are you ready to build the digital factory of the future?

In this guide we look at how industrial-grade private...

Streamline digital CX with conversational AI 

Discover more on clientpapers.com With the shift in customer preferences...

Elevating the Value of Self-Service with Data-Driven Automation

spot_img
spot_img
spot_img

Companies are increasingly adopting and spending on self-service and conversational artificial intelligence to improve Customer Experience (CX). Artificial intelligence (AI) and machine learning (ML) bolster self-service, with data and automation working hand in hand with them. Companies looking to ratchet up the value of their self-service initiatives must begin automating the flow of data collected from customer interactions into their IVAs. This will reduce their development effort and improve investment and business success metrics, such as customer satisfaction. To lay the groundwork for smart self-service, CX professionals can:

  • Evaluate the knowledge bases in use, and by whom, and build a consolidation plan
  • Harness the power of AI and ML to keep knowledge base content up to date
  • Adopt or expand use of self-service IVA technology
  • Integrate self-service and other CX channels
  • Automatically incorporate data from CX channels to improve self-service IVAs

Get Started

elevating-the-value-of-self-service-with-data-driven-automation

By submitting this form, you’re providing consent for CXO Insiders to use the information supplied as outlined in our privacy policy. This includes providing access to this download and sharing the information.

Please check our privacy policy to see how we protect and manage your submitted data.

spot_img
spot_img
spot_img
spot_img
spot_img
spot_img

Newsletter

spot_img
spot_img

Don't miss

The path to experience driven commerce

Three milestones to better experiences. There is no more business...

What to Look for in a UCaaS Provider

When COVID-19 first struck, many organizations rushed to deploy...

Account-Based Marketing (ABM) and more.

ABM requires a deep understanding of the companies you...
spot_img

10 Reasons to Consider Marketing Automation

10 Reasons to Consider Marketing Automation Being a successful marketer means always being ready for.... Discover On Ittech-News.com An IT manager’s guide to building or buying a...

Are you ready to build the digital factory of the future?

In this guide we look at how industrial-grade private wireless can help manufacturing companies do extraordinary things, building smart, flexible, connected production lines that...

Streamline digital CX with conversational AI 

Discover more on clientpapers.com With the shift in customer preferences toward digital channels, there’s an expectation for exceptional service and top-tier technological assistance at every...