Time and funding constraints prevent professionals from getting the training they need which negatively impacts their effectiveness.
Current training is presented in-person or online which is limited. It is not...
The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...
Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search...
Bringing People and Robots together
In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...
Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated.
Digital channels...
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Complaints can affect an entire organization, from risk and...
