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SPI Report: 2022 Professional Services Maturity Benchmark

Consulting demand is at an all-time high as businesses...

ERP Modernization Is Business Transformation

Build agility and get the most from your ERP...

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Watch Top Leaders in Cybersecurity Discuss Their Challenges and...

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The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers 

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and...

Reimagining the Power of Self-Service: How to Deliver CX to the Digital Doorstep

The world of customer experience (CX) has shifted, with most customers now preferring self‐service to live agent assistance. The pandemic has accelerated this process,...

NEVA real-time process guidance for Financial Services

Bringing People and Robots together In this video, we will demonstrate how NEVA guides the contact center agent through the ‘changing loan terms’ process, and...

Enlighten XO: Accelerating Digital Transformation

Businesses are spending 100 times more on live service than on self-service, but when self-service channels are not working, customers are becoming frustrated. Digital channels...

Enlighten AI for Customer Satisfaction

What does it take to empower agents to make every customer interaction with your contact center an extraordinary experience? It takes focusing agents on the...

The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of...

Extreme Digital Experience Makeover: Contact Center Edition

Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search...

Exceed customer expectations with self-service

Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter...

Futureproof your business with a payment strategy refresh

Learn how a payment strategy refresh can help you improve buyer loyalty and trust, leverage data for actionable business intelligence, and automate processes. With the...

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SPI Report: 2022 Professional Services Maturity Benchmark

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Build agility and get the most from your ERP...

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